If your order will fit through a letterbox / postbox then Royal Mail will deliver this to your delivery address. If this is not possible they will leave a card to inform you of how to obtain your order.

Yes, you will receive a tracking number when your order is dispatched. 

Standard Delivery is not a live trackable service therefore this will only update once delivery has been made or attempted. For full trackable delivery please order with Express Delivery.

On the rare occasion that the tracking number is missing, please drop us an email on hello@cocopuplondon.com and we'll be able to send it to you.

If you are in the UK and have not received your order within 6 working days since dispatch, or outside the UK and have not received your order within 20 working days since dispatch, then please drop us an email on hello@cocopuplondon.com. 

On the rare occasion that items are not delivered and have been lost in transit we will send out a replacement. 

Please note - we cannot be held responsible if the delivery address entered at checkout is incorrect or incomplete. It is the responsibility of the customer to give a complete and accurate delivery address to ensure safe delivery of the parcel is made.