DELIVERY INFORMATION

  • CANADA TRACKED DELIVERY (4-8 working days): $12.00CAD (free when you spend over $100CAD)
  • UK STANDARD (2-4 working days): £3.95 (free when you spend over £40)
  • UK TRACKED EXPRESS (24-48 hours): £5.95 (order must be placed by 13:00 GMT and is only valid Monday-Friday, this excludes Bank Holidays). 

If you choose standard delivery, orders will be dispatched within 1-3 working days (please note during extremely busy periods this could exceed this time frame). The delivery time frame starts from the day your order is dispatched. 

Our Warehouse is only open Monday - Friday and Royal Mail only collect from us on these days. So if you order on a Friday after 13:00 GMT with Express Delivery this will not be dispatched until the following Monday. 

  • EUROPE DELIVERY (4-7 working days): $5.95 (free when you spend €50)
  • USA TRACKED DELIVERY (4-8 working days): $40.00 (FULLY LANDED COST, TARIFFS INCLUDED)
  • AUSTRALIA DELIVERY (4-7 working days): $8.00AUD (free when you spend over $100AUD)
  • REST OF WORLD (5-15 working days): £6.95

Orders placed to Europe / Rest of World may be subject to Customs / Duties / Taxes. These charges are the responsibility of the recipient and are not included in the total cost you pay at checkout. These charges are determined by your country's authorities and vary depending on the value of the package and local regulations.

We are currently unable to ship to the following locations: Argentina, UAE, Mexico, North Macedonia, Ukraine, South Africa, Puru, Colombia, Ecuador, Uruguay, Côte d’Ivoire, Saudi Arabia, French Polynesia, Bermuda, Cayman Islands, Costa Rica, St. Barthélemy, Panama, Malaysia, Réunion, Senegal, Kazakhstan, Philippines, Moldova, Bosnia, Herzegovina & Israel

If your order will fit through a letterbox / postbox then Royal Mail will deliver this to your delivery address. If this is not possible they will leave a card to inform you of how to obtain your order.

Yes, you will receive a tracking number when your order is dispatched. 

Standard Delivery is not a live trackable service therefore this will only update once delivery has been made or attempted. For full trackable delivery please order with Express Delivery.

On the rare occasion that the tracking number is missing, please drop us an email on hello@cocopuplondon.com and we'll be able to send it to you.

If you are in the UK and have not received your order within 6 working days since dispatch, or outside the UK and have not received your order within 20 working days since dispatch, then please drop us an email on hello@cocopuplondon.com. 

On the rare occasion that items are not delivered and have been lost in transit we will send out a replacement. 

Please note - we cannot be held responsible if the delivery address entered at checkout is incorrect or incomplete. It is the responsibility of the customer to give a complete and accurate delivery address to ensure safe delivery of the parcel is made.